If you no longer wants the goods, and they are sent back to us then we will happily accept them providing the goods meet the following restrictions:
- The goods are unused
- The goods are in their original packaging and condition (including shrink wrapping, seals, etc)
- The goods are returned within 14 calendar days of the order
If we believe the goods have been used or any of the above conditions are not met, then we reserve the right to return the goods to you.
If the item is supplied in sealed packaging and returned opened, then we shall not refund or exchange the product.
If the goods are returned as unwanted, then the cost of the return falls on you.
Unfortunately, although infrequent, goods come back to us as faulty. If this is the case then we will be happy to send out a replacement free of charge. We do however require you to ship the faulty item back to us so we can confirm the fault.
If the product is returned and appears to be in full working condition then it will be retuned to you and we will close your case.
Please also note, any credit notes issued must be used within 6 months of issue date.